Shipping policy

Last updated: October 28, 2026

Thank you for shopping with Brigitte James. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Please allow 3–5 business days for original artworks to be carefully wrapped and prepared for dispatch. This preparation time is additional to the carrier’s delivery time.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

For artworks eligible for Australia Post delivery, shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Oversized artworks require an individual delivery quote. Please use our contact form with the artwork title, delivery suburb, postcode and country. We will confirm delivery arrangements and costs before payment.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently offer checkout shipping within Australia. If you are outside Australia, please use our contact form to enquire about delivery availability and a quote before purchasing.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.